Terms & Conditions

1) Ownership of Rights

All rights, including copyright, in this website are owned by Stomaworks. Any use of its contents, including copying or storing it in whole or part, other than for your own personal, non-commercial use is prohibited without permission.

2) Conditions of Sale

Prices quoted in the website are those ruling at the time of going to print. Stomaworks reserves the right to change prices at any time.

3) Payments

We accept most major credit and debit cards via PayPal .

4) Delivery

a) Allow up to 7 days for delivery. If an item that you order is out of stock and exceeds the 7 days, we will contact you with the estimated delivery time. At this point you may select the following:

i) Allow the order to proceed with new delivery time.

ii) Remove or change the order.

iii) Cancel the order.

WE ENDEAVOUR TO DELIVER 95% OF ORDERS WITHIN 7 WORKING DAYS

b) Delivery charges to United Kingdom mainland are FREE.

c) If the buyer requires goods to be delivered outside the United Kingdom:

i) the buyer shall pay all the sums in respect of carriage, customs clearance and delivery.

ii) The buyer shall be responsible for complying with any legislation or regulations governing the export and import of the goods from the UK to the country of destination.

5) Our Guarantee

Every item in this catalogue is guaranteed to be dependable in quality. Every possible care is taken to ensure that each item is accurately described and reproduced. However, while the colour reproduction is a very good representation, a slight variation from the actual products can occur.

6) How to Cancel Orders

Under the United Kingdom's Distance Selling Regulations, you have the right to cancel your order at any point from the time of ordering until seven working days after delivery. To cancel your order, either email: mail@stomaworks.co.uk or telephone the customer service team. Any item can be returned for refund or exchange, as long as it is unused, unwashed and returned in the original packing.

7) Legislation

The Terms of Business shall be governed by and construed in accordance with the Laws of England.

8) Data Protection

 When you make an order or submit an enquiry to Stomaworks we may collect personal data relating to you for purpose of identification, invoicing and marketing. We may also use the information to notify you about new products and promotions that you may find useful. If you do not want us to do so, or believe that information held by Stomaworks is incorrect, please E mail us with details and we will correct, remove or not store the data, as appropriate. 

Stomaworks comply with the Data Protection act 1998.

9) Returns Policy

 Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm